Refund policy

Refunds and Reprints

At E-Disenyo, we strive to provide high-quality printing services. Because all printed products are custom-made based on the customer's approved design and specifications, we generally do not offer refunds once production has started.

However, we will gladly provide a reprint, replacement, or refund under the following circumstances:

Eligible for Refund or Reprint

A refund or reprint may be granted if:

  • The printed product contains errors caused by our production process (e.g., incorrect size, material, quantity, or finishing).
  • The item arrives damaged due to our handling or shipping.
  • The delivered product is significantly different from the approved proof or order specifications.

Customers must notify us within 3 business days of receiving their order and provide clear photos of the issue for evaluation.

Not Eligible for Refund

Refunds or reprints will not be provided for:

  • Errors in artwork, spelling, grammar, or design that were approved by the customer.
  • Low-resolution or poor-quality images supplied by the customer.
  • Color variations within normal printing industry tolerances. Colors may appear differently on screens than in print.
  • Change of mind after production has started or after the order has been completed.
  • Incorrect information submitted by the customer, including shipping address, contact details, or order specifications.
  • Delays caused by couriers, weather conditions, or circumstances beyond our control.

Order Cancellation

  • Orders may be canceled for a full refund only before production begins.
  • Once production has started, cancellation requests cannot be accommodated because materials and labor have already been committed.

Refund Process

If a refund is approved:

  • Refunds will be processed using the original payment method.
  • Processing time may take 5–10 business days, depending on your payment provider.
  • Shipping fees are non-refundable unless the error was caused by our business.

Contact Us

If you believe your order qualifies for a refund or reprint, please contact us with your order number, a description of the issue, and supporting photos.

Email: jameriph@gmail.com 
Phone: +63 969 521 6585
Business Hours: 8:00 AM to 5:00 PM (Monday to Friday)